Human Resources Shared Services Specialist

About the position

This person will support basic HR service center operations by performing routine tasks and responding to straightforward employee inquiries. We are looking for an HR Shared Services Specialist I who will: Responds to employee questions using standard scripts and guidelines to ensure consistent communication. Completes onboarding tasks such as document collection and data entry to support new hire integration. Maintains HRIS records by entering basic employee data to ensure system accuracy. Assists with employment form completion by following established procedures to support compliance. Provides basic benefits information by referencing FAQs and policy documents to help employees understand options. Routes complex inquiries to senior team members using escalation protocols to ensure timely resolution. Supports payroll processing by verifying timecard data to help ensure accurate compensation. Organizes HR files using naming conventions and retention schedules to maintain document integrity. Learns HR policies and procedures through training and shadowing to build foundational knowledge. Is this opportunity right for you? We are looking for candidates who: Bachelor’s degree or equivalent experience Basic understanding of HR principles and terminology Ability to follow detailed instructions and standard operating procedures Strong attention to detail and accuracy in data entry Customer service orientation with clear communication skills CSGer Perks & Benefits Work from Home Healthcare: Dental, Medical, and Vision Paid Vacation, Volunteer, and Holiday Time Off And so much more! Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Position Pay Range: This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience. \$56,172.56-\$89,874.22 This role is eligible for a bonus opportunity. Location(s): US.CO.Englewood.OfficeUS.NE.Omaha.DDC, US.TX.Fort Worth.DDC Accommodation: If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes. Our Guiding Principles: Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen. Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are. Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure. Our Story: CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That’s just who we are. Learn more about CSG Inclusion & Impact here. Our culture is award-winning: CSG has been recognized a US News & World Report “Best Companies to Work For” for 2025-2026, a Newsweek “America’s Greatest Workplaces in Tech” for 2025 and “The Top Company in Technology for Women to Work” for 2025, among many others. Introduce yourself to our recruiters and we’ll get in touch if there is a role that seems like a good match. CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That’s just who we are. If not us, then who? Learn more CSG is an Affirmative Action, Equal Opportunity / Veteran / Disabled / Female / Minority / Sexual Orientation / Gender Identity Employer. CSG does not discriminate on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law, are not taken into account in any employment decision. CSG will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes. For the EEO it’s the Law posting, click HERE .

Responsibilities
• Responds to employee questions using standard scripts and guidelines to ensure consistent communication.
• Completes onboarding tasks such as document collection and data entry to support new hire integration.
• Maintains HRIS records by entering basic employee data to ensure system accuracy.
• Assists with employment form completion by following established procedures to support compliance.
• Provides basic benefits information by referencing FAQs and policy documents to help employees understand options.
• Routes complex inquiries to senior team members using escalation protocols to ensure timely resolution.
• Supports payroll processing by verifying timecard data to help ensure accurate compensation.
• Organizes HR files using naming conventions and retention schedules to maintain document integrity.
• Learns HR policies and procedures through training and shadowing to build foundational knowledge.

Requirements
• Bachelor’s degree or equivalent experience
• Basic understanding of HR principles and terminology
• Ability to follow detailed instructions and standard operating procedures
• Strong attention to detail and accuracy in data entry
• Customer service orientation with clear communication skills

Benefits
• Work from Home
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off